Shipping policy
We want you to be happy and have a pleasant experience when shopping with us, hence, we take your satisfaction and time seriously. If you are not happy with a recent purchase we are happy to accept your request for an exchange or provide store credit.
Our products are considered hygienic products, therefore we cannot offer cash refunds on a purchase for health concerns. Please read the conditions below:
How Long After Making a Payment Can I Receive my Order?
PLEASE NOTE: ALL ORDERS TAKE TIME TO PROCESS. MOST ITEMS TAKE 3 - 5 WORKING DAYS.
ITEMS IN OUR RAW DONOR HAIR CATEGORY TAKE 7 DAYS. ITEMS IN OUR VIRGIN HAIR CATEGORY TAKE 5 - 7 DAYS.
3 - 5 business days for express shipping & 7 - 10 business days for standard shipping.
Our process time for orders in stock is 1 - 2 business days, and delivery takes 1 - 3 business days. Process time for products that are in pre- order collections takes 5 - 7 business days exclusive of the delivery window. Express Shipping orders are fulfilled through DHL.
Once your order has been shipped, you will receive tracking details to track your order till it gets to you. We are not responsible for postal delays, we advise you to wait until you receive your orders before booking salon appointments.
We ship from CANADA, USA, and NIGERIA so you need to account for public holidays as non-working days when expecting your order.
IMPORTANT - USA Customers: Customers in USA that select Standard shipping as their shipping method will only receive a tracking number when their parcel is with the last mile delivery partner. This means that even if your order has been shipped out you might not get a tracking code until many days after.
Do You Ship Worldwide?
Yes. We ship to every country
How Can I Estimate How Much I Will Pay for Shipping?
We have many visual pointers on the page to help you calculate your shipping costs. If you do not find the pointers satisfactory, you can add the products you want to purchase to cart, then scroll to the bottom of this page to calculate your shipping fees.
Shipping is calculated based on weight. Each product has different grams approximately.
I Ordered Online and Want to Cancel my Order
To cancel, contact zoyarshair@gmail.com or message us on WhatsApp (+14372355925) not more than 3 hours after your order was placed. After this time we might be unable to cancel your order, change your address, or change your order.
If we are successfully able to cancel your order, a $20 charge or 10% of the item value depending on which is greater will be subtracted from your refund to cover for costs incurred.
If you request for a package to be delivered to a new location after it has been shipped, transfer charges will be deducted if it applies.