FAQs

We want to provide you all the information you need to select the right hair for yourself. If
none of your questions are answered. Please reach out to support@Zoyarshair@gmail.com or message us on +14372355925 (Text messages & WhatsApp only).

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What is your shipping, cancellation and exchange policy?

You can view our shipping and exchange policy here - Shipping & Exchange policy.

Are all hairs from Hairbyzoyars human hair?

Yes. We offer 💯 humanhair ranging from raw donor, one donor, super double drawn, double drawn, single drawn and Bone straight human hair options. Every product page includes the hair quality type in the product description.

What's the difference between Premium fibre hair and Virgin human hair?

Hair extensions made from human hair can be heated (curled or straightened), styled, washed, and
treated like your own natural hair. Hair extensions made from premium fiber cannot be washed, colored, straightened or washed. It is more sensitive and should be less manipulated.

Do you sell samples or can I come over to see the hair in-person?

We sell samples and our Shop Looks page is well curated to help you find a perfect wigs that you will love. Our customer support is also available to help you through the journey to finding what's perfect for you.

How do I choose length of my wig?

If you don't know what length to choose, use a ruler or measuring tape and measure from the top
of your ear to where you want the hair to reach and that is the length you should buy if you want straight hair. If you want curly or kinky textured wigs follow our hair length guide to know the right length for
you.

Why is the kinky wigslength shorter than straight hair?

All kinky or curly wigs are made  out of straight hair. It takes hours and sometimes days to fully process straight hair to true curly or kinky wigs.

How many packs / bundles of hair do I need for a full head?

For Wigs all you need is three bundles, depends on how full want your wigs and ponytail
styles you need just one  to two bundle for a full  ponytail. For Bundles we recommend 3 bundles for lengths under 18” and 3 - 4 bundles for length above. Additional
information is available in each product description.

How do I care for my wigs?

We have a page dedicated to maintenance for different hair quality types. It’s best to read
based on the hair you are purchasing.